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ORDER PROCESSINGUpdated a month ago

All orders take up to 48hrs to process before shipping, excluding weekends and Holidays.

Orders placed Monday - Friday after 11AM PST will begin processing the next business day.

Orders placed on Friday after 11AM PST or over the weekend will begin processing on the following Monday.

Orders are processed pending item availability and credit card verification. STAUD will contact you via email if there are any issues with your order.

STAUD does not process or ship orders on Saturday, Sunday or company observed holidays. The following holidays are observed:

• New Years Eve
• New Years Day
• Martin Luther King Jr. Day
• Presidents Day
• Memorial Day
• Independence Day
• July 5th - the day after Independence Day
• Labor Day
• Thanksgiving Day
• Black Friday - the day after Thanksgiving
• Christmas Eve
• Christmas Day

All orders ship with delivery confirmations which can be used to track your package. We are unable to provide tracking information beyond that supplied by the carrier. Please note that we cannot guarantee precise delivery dates.

We are not responsible for packages that are lost or damaged in transit. If you need to make a change to your shipping address, email us at [email protected] as soon as possible. We can change the address as long as the package has not left our facility. Unfortunately, we cannot reroute a package once it has shipped. We do not currently offer Saturday shipping.

Standard shipping does NOT include insurance.

At the present time, STAUD is not able to offer shipping to PO BOXES, APOS and FPOS. 

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