INTERNATIONAL RETURNSUpdated 22 days ago
Staud has partnered with Global-E for a seamless return process for International orders. You can process your International return here-
In the process of initiating your return on the portal you will acknowledge there will be an International return fee included in your return that is deducted from your refund.
All unworn, unused merchandise accompanied by the original purchase receipt can be returned for a full refund within 14 days of delivery. Any item marked as Final Sale cannot be returned or exchanged. Items must be returned to us in original condition. Make sure all items are exactly how you received them with tags still attached. Shoes must be tried on a carpeted surface, and can show no signs of wear. Items sent in dust bags must be returned inside the bags, as this is considered part of the product.
Please use the original packaging included in your shipment to return any item(s). Once our quality control team has approved the returned stock, your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-10 business days from when your return is received, most likely sooner.
In the event of manufacturing defect, please email us at [email protected] within 48 hours of receiving your purchase.
We do not offer price adjustments.